i follow

LDBF · Post by **LDBF** » Tue Nov 03, 2020 7:12 pm

Not getting anything, worst it has ever been. Shutting down and re-booting.

Ziggerzagger · Post by **Ziggerzagger** » Tue Nov 03, 2020 7:16 pm

How do you complain and get money back off I follow?

NUFFSAID · Post by **NUFFSAID** » Tue Nov 03, 2020 7:18 pm

Tried everything using my pc I've logged off, on, shut down rebooted etc still crap. Reverted to tablet and its working fingers crossed... Casting to TV.

Bombadel · Post by **Bombadel** » Tue Nov 03, 2020 7:39 pm

Ziggerzagger wrote: ↑Tue Nov 03, 2020 7:16 pm How do you complain and get money back off I follow?

Email these ifollow@efl.com

Ziggerzagger · Post by **Ziggerzagger** » Tue Nov 03, 2020 7:49 pm

Thanks

Squiffy · Post by **Squiffy** » Tue Nov 03, 2020 9:14 pm

Anyone actually managed to watch the game on ifollow? I tried on two devices with no joy, just `buffering`.

barrowfan · Post by **barrowfan** » Tue Nov 03, 2020 9:45 pm

Yes no problem. iMac on the chrome browser.

HenneysKnee · Post by **HenneysKnee** » Tue Nov 03, 2020 9:54 pm

Squiffy wrote: ↑Tue Nov 03, 2020 9:14 pm Anyone actually managed to watch the game on ifollow? I tried on two devices with no joy, just `buffering`.

Yep, on my phone on the ifollow app

Squiffy · Post by **Squiffy** » Wed Nov 04, 2020 8:51 am

barrowfan wrote: ↑Tue Nov 03, 2020 9:45 pm Yes no problem. iMac on the chrome browser.

Ah well, looks like I won`t be getting a refund then.

Methuselah · Post by **Methuselah** » Wed Nov 04, 2020 11:43 am

I was watching the match on the chrome browser and my signal kept buffering and dropping out even though I have a fast router and if you listened to the commentary they mentioned the fact that a lot of people in different parts of the country were having the same problem,so I think the blame lay with iFollow not the people trying to watch the match.

boyliegladbach · Post by **boyliegladbach** » Wed Nov 04, 2020 12:09 pm

Perfect again on the Ipad last night

chipmunx · Post by **chipmunx** » Wed Nov 04, 2020 12:21 pm

For the less tech savvy on here it doesn't half help if you've cleared your cache recently. I use a chromebook and if I've not cleared the cache i get the white buffering circle sometimes - but i never get it when I've cleared the cache and have plenty of memory available. Had no issues at all last night

Hadrian · Post by **Hadrian** » Wed Nov 04, 2020 12:30 pm

Fine on W10 PC with Edge.

(Had connected initially on Fire TV with Silk at around 18:00 but lost connection within seconds. Still not connecting at 18:30 despite reboot of Fire TV so went for plan B above which has never failed)

Methuselah · Post by **Methuselah** » Wed Nov 04, 2020 1:23 pm

Just been in touch with iFollow and there was a problem last night.I only use my laptop to watch iFollow and have never had a problem before last night.

Squiffy · Post by **Squiffy** » Wed Nov 04, 2020 1:57 pm

Methuselah wrote: ↑Wed Nov 04, 2020 1:23 pm Just been in touch with iFollow and there was a problem last night.I only use my laptop to watch iFollow and have never had a problem before last night.

Same here. No problems watching previous games via laptop linked to TV.

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