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Hadrian · Post by **Hadrian** » Mon Nov 16, 2020 2:17 pm

Did the initial information requesting the email confirmation from season ticket holders not say that access would be automatically enabled?

djjbafc · Post by **djjbafc** » Mon Nov 16, 2020 2:27 pm

What's the email address you contact? Both Cambridge and Mansfield have played up for me.

russell_anderson · Post by **russell_anderson** » Wed Nov 18, 2020 1:55 pm

db1967 wrote: ↑Sun Nov 15, 2020 1:55 pm Just had an email saying full refund for yesterday.

I also had the email but have heard nothing since. Has anybody actually had a refund?

Squiffy · Post by **Squiffy** » Wed Nov 18, 2020 3:50 pm

£10 refunded to my Bank Account on Monday for missing the Grimsby game.

russell_anderson · Post by **russell_anderson** » Wed Nov 18, 2020 4:15 pm

Squiffy wrote: ↑Wed Nov 18, 2020 3:50 pm £10 refunded to my Bank Account on Monday for missing the Grimsby game.

I assume they didn't contact you for that game but you emailed them to complain?

Squiffy · Post by **Squiffy** » Wed Nov 18, 2020 4:34 pm

russell_anderson wrote: ↑Wed Nov 18, 2020 4:15 pm
Squiffy wrote: ↑Wed Nov 18, 2020 3:50 pm £10 refunded to my Bank Account on Monday for missing the Grimsby game.
I assume they didn't contact you for that game but you emailed them to complain?

Correct.

Broughton Fan · Post by **Broughton Fan** » Wed Nov 18, 2020 4:44 pm

Also had the same problem on Saturday so sent them an email complaining to which they replied that we were aware of the problem and that I should have got in touch with them on the live chat to which I replied that I had tried live chat but got no response to which they acknowledged but no sign of any refund.I have found iFollow good to this point but the customer service when you have a problem is rubbish

Bombadel · Post by **Bombadel** » Wed Nov 18, 2020 6:19 pm

Hadrian wrote: ↑Mon Nov 16, 2020 2:17 pm Did the initial information requesting the email confirmation from season ticket holders not say that access would be automatically enabled?

Yes it did, I’ve just checked IFollow and it’s not saying I have access to the game yet, has any other season ticket holders checked iFollow for automated access to home games? Think I’m just being impatient but losing a lot of faith in the iFollow service

kenny lowe fan club · Post by **kenny lowe fan club** » Wed Nov 18, 2020 6:48 pm

Im a season ticket holder and I haven't got access to Saturdays game as yet. Does anybody know when it will happen. I dont fancy waiting till one hour before the game.

alvin · Post by **alvin** » Wed Nov 18, 2020 7:52 pm

Same here do we just wait until 1hour before or what?

xerxes · Post by **xerxes** » Thu Nov 19, 2020 1:10 pm

Just had an email from iFollow (re the Cambridge game) -

"By means of apology for your poor experience, we will be issuing you with a full refund for the match pass you purchased for the game.You don’t need to do anything and this refund should be processed into your account within the next 14 days."

Not bad, seeing as I hadn't even raised a complaint.

ossickbluebird · Post by **ossickbluebird** » Thu Nov 19, 2020 1:12 pm

Full refund for the Cambridge game

GTBLUE · Post by **GTBLUE** » Thu Nov 19, 2020 1:16 pm

Phone or email the club and they will tell you all you need to know....... once they know ! I have. No point asking on here. That's what the clubs excellent website is for.

Bombadel · Post by **Bombadel** » Thu Nov 19, 2020 4:38 pm

Emailed the the club yesterday about it, the reply was

Many thanks for your email.

I know the EFL were working on this today (Wednesday) so hopefully within the next few days everything should have been upgraded.

Thanks,

GTBLUE · Post by **GTBLUE** » Thu Nov 19, 2020 5:24 pm

See, easy is'nt it. That's what I was told.

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