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Methuselah wrote: ↑Wed Nov 04, 2020 1:23 pm Just been in touch with iFollow and there was a problem last night.I only use my laptop to watch iFollow and have never had a problem before last night.

Are they offering a refund?

barrowfan wrote: ↑Wed Nov 04, 2020 2:13 pm

Methuselah wrote: ↑Wed Nov 04, 2020 1:23 pm Just been in touch with iFollow and there was a problem last night.I only use my laptop to watch iFollow and have never had a problem before last night.

Are they offering a refund?

Still waiting a reply to my email sent last night, but a friend did get one which acknowledged there was a problem which had been rectified and they would not be offering a refund at the present time.

My laptop just kept freezing so i used my phone and it worked so at least i got to see the match. Glad the FA cup game is on ifollow so at least we get to see it.

The iFollow site is an absolute nightmare, the transmission is very rarely trouble free and even though l’ve complained on several occasions l have not received any communication off the company. Their customer services department is non existent and as far as a refund is concerned you can go and whistle ! They really do get the money under false pretences, l think it’s also wrong for the club to simply wash their hands of the problem they told they have nothing to do with it’ l beginning to think pit would be more beneficial to sent the £10 straight to the club. One final point my broadband provider tell me the no problem with the signal and the speed entering my router.

First time I had problems last night just gave up after 15/20 minutes same again second half, watched the highlights didn`t bother with the full replay e-mailed ifollow but can`t see me getting refund lets hope it will be better on Saturday.

Ive watched most games.. started with laptop but keeps freezing so have to use iPad which has been good overall. Irritating when laptop won’t work as link to tv easy. Router speed etc checked and not a problem but whatever reason laptop struggles

With people staying at home I wonder if ISP's will throttle the connection speeds. They certainly did back in the spring with such heavy usage nationwide and was noticeable. Tuesday was the first time I've had problems with buffering during the game. Annoying, but rewinding a minute or so seemed to allow the stream to catch up. Only happened three times all game. That's on a pc hooked up to a telly

Barra Marra wrote: ↑Thu Nov 05, 2020 9:22 am With people staying at home I wonder if ISP's will throttle the connection speeds.

I would have thought this would only be a problem during the day, with evening usage likely to be similar to 'normal'. But this may not be the case.

It was mentioned in the Grimsby commentary that people were having issues with iFollow. I had only one brief glitch, but simply reloading the page cured it.

Looked on ifollow site and their is no drop down menu section for the FA Cup.

andyg wrote: ↑Thu Nov 05, 2020 11:57 am Looked on ifollow site and their is no drop down menu section for the FA Cup.

It is there to buy on the ifollow section of barrowafc.com

Richard Ingham wrote: ↑Thu Nov 05, 2020 1:35 pm

andyg wrote: ↑Thu Nov 05, 2020 11:57 am Looked on ifollow site and their is no drop down menu section for the FA Cup.

It is there to buy on the ifollow section of barrowafc.com

Yes, go here: https://www.barrowafc.com/matches/fixtu ... 07-nov-20/

but don't click on the 'Buy Tickets' in the white box - that only takes you to an Error 404 page. Just below, on the right of the black band it says 'Buy a Video Match Pass', click on that and it should take you to the payment page.

MisterPleasant wrote: ↑Thu Nov 05, 2020 2:45 pm

Richard Ingham wrote: ↑Thu Nov 05, 2020 1:35 pm

It is there to buy on the ifollow section of barrowafc.com

Yes, go here: https://www.barrowafc.com/matches/fixtu ... 07-nov-20/

but don't click on the 'Buy Tickets' in the white box - that only takes you to an Error 404 page. Just below, on the right of the black band it says 'Buy a Video Match Pass', click on that and it should take you to the payment page.

Thanks

Is anyone aware whether the ifollow Audio Annual Pass covers tonight's game?

Yes
Audio pass will get you radio commentary only not pictures

Great stuff, thanks Adam.